Customized Loading area not showing

[Chokri HassenParticipant]

Hi there,

I was trying to manage pages using customized Meditation Yoga theme, I’m working in Arabic version.
Everything was perfectly going and suddenly the customized loading area is not showing the website visual (Home page)
and failed to open the website in a new tab.

[User SupportParticipant]

Hello Chokri
Would you please mail us your website link and WordPress credentials on support@luzuk.com our technical team will look into the issue.
Thank you

[Chokri HassenParticipant]

Hi,

I was trying to manage pages using customized Meditation Yoga theme, I’m working in Arabic version.
Everything was perfectly going and suddenly the customized loading area is not showing the website visual (Home page)
and failed to open the website in a new tab.
I’ve checked and it seems a problem in php.
website: http://www.analabess.com

Wordpress:
username:shokree
password: Nugc844FMk

Looking forward to hearing from you

Best regards,
Chokri Hassan

[User SupportParticipant]

Hello,
Your site issue has been solved, you may please Check now.
Thank you.

[Chokri HassenParticipant]

Thank you so much.
Can you tell me what was the problem?
Thx

[User SupportParticipant]

Hello Chokri
It was an issue of your WordPress permalink settings. So we changed it for you.
Thank you

[Chokri HassenParticipant]

Sorry, the problem happened again, is not showing the customized version and even if I upload any image it mention that an error HTTP and it hangs.
I have a screenshot but I don’t know how to send it to you.

Pls check again and fix it to finish my updating.

Best regards,
Chokri

Link of page:
https://analabess.com/wp-admin/customize.php?return=%2Fwp-admin%2Fedit.php%3Fpost_type%3Dpage

[User SupportParticipant]

hello chokri
We are working on it will let you know once its resolved.
Thank you

[User SupportParticipant]

Hello chokari
we tried resolving the issue but could not figure out what is causing the problem in customizer
So we switched the theme and activated a random theme and still the problem of customizer was there.
This might happen due to some changes in settings and due to so many plugins overlapping each others settings or this is a hosting issue
So you may contact your hosting provider for this issue to be resolved and another thing you could do is reinstalling your wordpress.
Which will eventually reset all the modified settings and then activate our theme on your website.
Thank you

[Chokri HassenParticipant]

Hello,
Can you show me how to modify sliders, headline fonts?

Thx

[User SupportParticipant]

Hello Chokri,
Slider’s headline fonts changed functionality is not available in our theme, you can send us font then we can set it in your website.
Thank you.

[Chokri HassenParticipant]

Actually, I’m using a Plugin in wordpress called “Arabic Web Fonts”, Only the headline sliders are not working, body text’s ok.
And how to manage the marge between sliders and menu?, bcz if you check the website http://www.analabess.com, the top part of slide is hidden by the menu.
I thought as you mention before buying the template is very easy to work on it.

Also, Pls can you tell me what is the logo size, I’ve worked with different logo size but still stretching.

Looking forward to hearing from you

Thx
Chokri

[Chokri HassenParticipant]

Hi, can someone reply to me?
Thx

[User SupportParticipant]

Hello Chokri
Our technical team has resolved the header issue.
About the slider caption hiding behind the header > you need to choose a larger size image like we used a 1600(width)x625(height) image. This will increase the space for the content. because you are using too much content in the slider. if you allow us to let the design of caption/description of slider to align bit more to the left then it will create more space for the description our technical team will do that for you if you allow us to do so. which may take some of your time. If you simply use an image with more height then it will solve your issue.
Let us know what your views are.
Thank you

[Author]

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