January 14, 2019 at 6:51 am #1499
i am creating my first website – so keep it simble.
When i choose for my featured image on an inner site, a picture with the recommended size 1900×200 it looks well on the notebook od desktop but not on smartphones.
The aspect ratios on the smartphone is wrong.
Is there a way to change this?January 14, 2019 at 1:20 pm #1500
Could you please share your website url to [email protected], so that we can check website.
Thank You.January 14, 2019 at 5:57 pm #1502
oops, yes of course:
just for the case: 1´m expecting to go online within the next hours.So Thursday should be okay for checking it.
meanwhile i choosed a size for the featured image 1900×240. It looks not perfect on desktop nor smartphone, but acceptable on both.
Thank youJanuary 16, 2019 at 1:24 pm #1506
To set Slider use slider featured images of size (1600 * 561) pixels. and for inner pages use featured images of size (1900 * 345) pixels.
if you need any more help, please message us.
Thank You.January 21, 2019 at 12:55 pm #1541
Hello, i tried now for inner pages different featured image sizes: 1900×345 and 1400×345. It is ok on Desktop but not on Smartphone.
Thank YouJanuary 22, 2019 at 5:19 am #1550
Could you please share your wordpress credentials to [email protected], our technical team will solved this issue.
Thank You.March 20, 2019 at 9:11 am #1971
Dear Mr. and Mrs.
I sent you my credentials per email. Do you have any news about?March 22, 2019 at 6:15 am #1978
We have tried to logged in the site several times from the login credentials you sent, but your credentials are not working, please you will check once and send the correct credentials.
Thank You.March 22, 2019 at 6:41 am #1981
Hello, thanks for your answer,
i tried it with those credentials several times on 2 different computers. Always in an incognito window – by me everything works.
Can you try again?March 22, 2019 at 7:21 am #1983
We have tried with 3 different machine and 2 different networks but your given details are not working our side
Thank you.March 25, 2019 at 3:47 pm #2022
Hello, I sent you new credentials. I hope they are working?
Can you check. In the case not: what make i wrong?
Thank youMarch 26, 2019 at 6:41 am #2028
We have tried with different machines and different networks but your given details are not working our side
Thank you.March 27, 2019 at 2:14 pm #2050
i repeat my question. What make i wrong? I set the user and the password, i gave the rule admin and i checked it on several computers. What else can i do?
Do you want to make a team viewer session?April 1, 2019 at 8:58 am #2094
Hello, ???April 2, 2019 at 4:51 am #2097
Featured image issue has been solved in our updated theme, you may please download theme again from luzuk account and use it.To set the featured image’s height for innerpages, you can set it by using your own css if you have coding knowledge.
Your login credentials are not working even after trying three to four times.
April 2, 2019 at 8:56 am #2099
- This reply was modified 2 years, 6 months ago by User Support.
Hello and thank you for your answer. I downloaded and installed the updatet theme – unfortunately there is no change.
I just sent you now my own credentials – could you give me please on more try!
Thank youApril 2, 2019 at 11:57 am #2100
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