Featured Image – responsive

[Bettina Aminger Design]

Hi there,
i am creating my first website – so keep it simble.
When i choose for my featured image on an inner site, a picture with the recommended size 1900×200 it looks well on the notebook od desktop but not on smartphones.
The aspect ratios on the smartphone is wrong.
Is there a way to change this?

[User Support]

Hello Sir,
Could you please share your website url to [email protected], so that we can check website.
Thank You.

[Bettina Aminger Design]

oops, yes of course:
http://www.bad-design3d.com

just for the case: 1´m expecting to go online within the next hours.So Thursday should be okay for checking it.

meanwhile i choosed a size for the featured image 1900×240. It looks not perfect on desktop nor smartphone, but acceptable on both.
Thank you

[User Support]

Hello Sir,
To set Slider use slider featured images of size (1600 * 561) pixels. and for inner pages use featured images of size (1900 * 345) pixels.
if you need any more help, please message us.
Thank You.

[Bettina Aminger Design]

Hello, i tried now for inner pages different featured image sizes: 1900×345 and 1400×345. It is ok on Desktop but not on Smartphone.
https://www.bad-design3d.com/kontakt/

Thank You

[User Support]

Hello Sir,
Could you please share your wordpress credentials to [email protected], our technical team will solved this issue.
Thank You.

[Bettina Aminger Design]

Dear Mr. and Mrs.

I sent you my credentials per email. Do you have any news about?

[User Support]

Hello,
We have tried to logged in the site several times from the login credentials you sent, but your credentials are not working, please you will check once and send the correct credentials.
Thank You.

[Bettina Aminger Design]

Hello, thanks for your answer,

i tried it with those credentials several times on 2 different computers. Always in an incognito window – by me everything works.
Can you try again?

[User Support]

Hello,
We have tried with 3 different machine and 2 different networks but your given details are not working our side
Thank you.

[Bettina Aminger Design]

Hello, I sent you new credentials. I hope they are working?
Can you check. In the case not: what make i wrong?

Thank you

[User Support]

Hello,
We have tried with different machines and different networks but your given details are not working our side
Thank you.

[Bettina Aminger Design]

Hello,
i repeat my question. What make i wrong? I set the user and the password, i gave the rule admin and i checked it on several computers. What else can i do?
Do you want to make a team viewer session?

[Bettina Aminger Design]

Hello, ???

[User Support]

Hello,
Featured image issue has been solved in our updated theme, you may please download theme again from luzuk account and use it.To set the featured image’s height for innerpages, you can set it by using your own css if you have coding knowledge.
Your login credentials are not working even after trying three to four times.
Thank You.

• This reply was modified 2 years, 6 months ago by User Support.

[Bettina Aminger Design]

Hello and thank you for your answer. I downloaded and installed the updatet theme – unfortunately there is no change.
I just sent you now my own credentials – could you give me please on more try!

Thank you

[User Support]

Hello,
That details we are using many times but it’s still not working , please provide us your admin details, or you may assign us new user to our email id [email protected]
Thank You

[Author]

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