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  • #36372
    Valeh Nazemoff
    Participant

    Hi!

    We have a video section on our homepage that we asked Luzuk to add before, however, we noticed on our mobile view that it has some very big white spaces surrounding the video. It seems it’s not responsive on mobile… Can you please check why? We’ve tried everything on our side to fix it, but still the same.

    Here’s our website: https://research.acolyst.com/

    Thank you.

    #36407
    User Support
    Participant

    Hello Valeh,
    To remove the spaces surrounding the video in mobile view, kindly add the following css to your Additional Css:
    @media screen and (min-width: 320px) and (max-width: 768px){

    section .lightbox{
    padding: 0 0 !important;
    }
    #industry {
    padding: 1em 0 !important;
    }
    }

    Thank you.

    #36441
    Valeh Nazemoff
    Participant

    Hi,

    I applied this code and the mobile view still has a huge space between the paragraph and the video…

    #36448
    User Support
    Participant

    Hello Valeh,
    Could you please share your WordPress credentials with us? We need it to check the exact issue. You may share it on our support email id: [email protected]
    Thank you.

    #36455
    Valeh Nazemoff
    Participant

    Emailed you just now…

    #36459
    User Support
    Participant

    Hello Valeh,
    We have removed the white spaces surrounding your video section on mobile view. Kindly check your site and let us know.
    Thank you.

    #36466
    Valeh Nazemoff
    Participant

    It works! Thank you.

    #36479
    Valeh Nazemoff
    Participant

    Hi! Another question, is it possible to auto-play videos on mobile? It auto-plays on desktop but not on mobile view. Thanks.

    #36484
    User Support
    Participant

    Hello,
    We checked your site https://research.acolyst.com/ on all desktop , tablet and mobile view. Video auto play is working properly. Kindly check again and let us know.
    Thank you.

    #36491
    Valeh Nazemoff
    Participant

    Yes it works on desktop but 3 people rechecked in private / incognito mode and confirmed it doesn’t auto play on mobile.

    #36523
    User Support
    Participant

    Hello Valeh,
    We have checked your site in Incognito mode and mobile. Video auto play is working properly. Kindly check it again with refresh and let us know.
    Thank you.

    #36589
    Valeh Nazemoff
    Participant

    Hi!

    We migrated the research.acolyst.com website to acolyst.com and suddenly the spaces surrounding the video on our homepage are back.
    Kindly check here: https://acolyst.com/

    Please let me know how to fix this.
    Thank you.

    #36611
    Valeh Nazemoff
    Participant

    Hello? Following up on my question… Can you please help me re: concern above?

    #36613
    User Support
    Participant

    Hello Valeh,
    We need to check the css files of your theme. For that we need your both sites WordPress credentials . Could you please share it with us on our support email id : [email protected] ?
    Thank you.

    #36619
    User Support
    Participant

    Hello Valeh,
    We have removed the white spaces surrounding your video section. Kindly check your site https://acolyst.com/.
    Thank you.

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