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  • #19598
    Peter Volk
    Participant

    I installed Hexagon, got it up and running now want access to the PRO features. I have purchased the download but how do I switch my existing info over to the new theme? Do you have instructions for a basic user?

    #19600
    Peter Volk
    Participant

    I resolved the installation issue – just zipped it and drug it onto WordPress.

    #19712
    User Support
    Participant

    Hello
    You may use our full documentation on how to install, use or customize theme.
    click on the link below
    https://luzuk.com/demo/hexagon/documentation/
    Thank you

    #20333
    Mubashir Ali
    Participant

    Hexagon Pro support
    One Click Import Demo Data Feature or not ?

    #20372
    User Support
    Participant

    Hello Mubashir,
    We didn’t find your order with your email I’d, could you please share your purchase email I’d,
    Thank you

    #23527
    James Pugh
    Participant

    Hi,

    I have hexagon PRO- however the front page images on my site (elstreescouts.org.uk) always look unusual.
    Can you advise what’s going on please?

    thanks

    #23637
    User Support
    Participant

    Hello James,

    We have seen your site. We do not find any issue of images on it. Please tell us, what issue do you have that we will be able to resolve it.

    Thank you.

    #23788
    James Pugh
    Participant

    Hi,

    When you open on a mobile there is whitespace (lots of it) and the images are always stretched. I have tried a number of different sizes but they all come back stretched in some way or another and not in a hexagon like I expected them to be?

    Thanks

    #23892
    User Support
    Participant

    Hello james
    could you please tell us the device name or screen size on which you are seeing this issue?
    Thank you

    #23933
    James Pugh
    Participant

    Hi

    I’ve had a look and it seems to be Apple devices where it doesn’t load properly

    Full screen and not full screen. Windows devices are fine.

    #24169
    User Support
    Participant

    Hello James
    Could you please send us a screen shot of this issue on @luzuk.com">support@luzuk.com ?
    Thank you

    #24419
    James Pugh
    Participant

    Done 🙂

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