[User Support]

Hello,
We have checked your site and we noticed that you have not using our theme template. You have hide the page and appearance menu from back end so we can not able to checked it out. Kindly used our theme template and let us know which type of check marks you want to show.
Thank you.

[User Support]

Hello,
We have send you updated theme for blog category page and sidebar of shop page. Kindly download and use that theme. Here is theme documentation https://luzuk.com/demo/solar-energy/documentation/ . You may follow it for theme set up. For slider set up go to “Create slider” menu and For Product page follow “Featured product section” menu of document. You may use google translate plugin for poly language.
Thank you.

[User Support]

Olá,
Você poderia explicar seu problema exato conosco? Para que possamos resolvê-lo.
Obrigado.

[User Support]

Hello,
Yes, you bought it, but our themes are functionality of post links directly redirect to that Particular Services page. You want the option to add links to the services page. We have to add that functionality for which you have to pay $5.
Thank you.

[User Support]

Hola,
Sí, puede agregar los siguientes css de menús en el Tablero >> Apariencia >> Personalizar >> Css adicionales.
.ht-main-navigation a {
tamaño de fuente: 14px;
}
Gracias.

[User Support]

Hello,
Yes, you may add following css of menus on Dashboard >> Appearance >> Customize >> Additional Css .
.ht-main-navigation a {
font-size: 14px;
}
Thank you.

[User Support]

Hello Daniel,
Could you share with us your WordPress credentials with site url on [email protected] ? We will find out your exact issue and solve it.
Thank you.

[User Support]

Hello,
Could you share with us your site url and wordpress credentials on [email protected] .We will check it.
Thank you.

[User Support]

Hello,
Here is step by step complete theme documentation.
https://luzuk.com/demo/cleaning-services/documentation/
It is very easy to understand. You may follow it for theme installation as well as set up.
Thank you.

[User Support]

Hello,
Could you share with us your site url ?
Thank you.

[User Support]

Hello,
Could you share with us your site url ?
Thank you.

[User Support]

Hello,
Could you explain us exact issue you have ?
Thank you.

[User Support]

Hello,
We have send updated theme on your email id.
Thank you.

[User Support]

Hello Tia,
Kindly share with us your site url.
Thank you.

[User Support]

Hello Tia,

You should have to add same resolution of gallery image. You have to add 275px height for all images. Now, text doesn’t have in gallery. If you want to add so you should have to pay extra charges.

Thank you.

[User Support]

Hello Tia,
We need of your site url so that we will can check it out your issue directly on that.
Thank you.

[User Support]

Hello Tia,
Could you share with us your site url once ?
Thank you.

[User Support]

Hello Tia,

You want to add text field and button for “Our Featured” section. As well as video instead of image in “About Us” section. For these changes you have to pay extra charges.

Thank you.

[User Support]

Hello,
Could you share with us your WordPress credentials on ” [email protected] ” ? We will checked your issue directly on your server.
Thank you.

• This reply was modified 8 months, 2 weeks ago by User Support.

[User Support]

Hello,
Could you share with us your WordPress credentials on our [email protected] ? We will checked your issue directly on your server.
Thank you.

• This reply was modified 8 months, 2 weeks ago by User Support.

[User Support]

Hello Trevor,
As per your requirement, we will add custom links in post of services as well as show / hide post page date functionality for your site. So you have to send us the email ID where you want the updated theme.
Thank you.

[User Support]

Hello tia,
Could you share with us your site url ?
Thank you.

[User Support]

Hello Ernest,

Kindly add following css in Dashboard >> Appearance >> Customize >> Additional css

#innerpage-box .single_post .post-date-publishable {
display: none;
}

Thank You.

[User Support]

Hello Tahnee,

Kindly add following css in Dashboard >> Appearance >> Customize >> Additional css

#innerpage-box .single_post .post-date-publishable {
display: none;
}
.socialMedia {
display: none;
}

Thank You.

[User Support]

Hello James,

We have seen your site. We do not find any issue of images on it. Please tell us, what issue do you have that we will be able to resolve it.

Thank you.

[User Support]

Hello Michael,
Could you share with us your site url ? We will be check it out.
Thank you.

[User Support]

Hello Kerim,
Kindly send us your wordpress website login credentials(including website url, username & Password) on [email protected], our technical team will setup theme like as our demo site.
Thank you.

[User Support]

Hello Tia,

We have checked your site on safari. We did not find any problems you mentioned. could you send us your issue screenshot so that we will be able to solved it.

For slider overlay color of mobile view, we have added a new option as “Slider Overlay Color for Mobile View” in Dashbord >> Appearence >> Customizer >> Home Sections >> Slider Section >> “Slider Overlay Color for Mobile View”.

For logo, You have to set 0px to margin left and margin right. Follow below steps,

Dashbord >> Appearence >> Customizer >> General Configuration >> Logo Left Margin and Logo Right Margin >> set 0px.
and then simply add following css in

Dashbord >> Appearence >> Customizer >> Additional CSS >> Click on publish button.

.logobox {
text-align: center;
}

Thank You.

[User Support]

Hello,

We got your credentials, but they are not working. Kindly send us correct credentials.

Thank you.

[User Support]

Hello,

Thank you for your suggestion. We have already added documentation links on Dashboard >> Appearance >> Panadero Bakery Pro >> Click here for documentation.
IF you have any other issue then let us know.

Thank You.

[User Support]

Hello Tia,

We have checked your site and we found your some issues there for mobile view. We have updated our theme. We have added options of slider overlay color and menus navigation box border color for responsive. Kindly download updated theme those we have given in ” [email protected] ” address.
https://www.dropbox.com/s/u7hb0ws8jwwuehq/multi-mobile-app-pro.zip?dl=0
For logo in mobile view you have to follow “Header Logo Margin Setting” of Dashboard >> Appearance >> Customizer >> General configuration >> Header Logo Margin Setting >> Set margin as you want. For “services” section and “Online Training Programs” kindly check by hard refreshing site ( Ctrl + Shift + r ).
We have checked phone number is showing black in mobile view same as desktop view.

If you have any other issue then please let us know.

Thank You.

[User Support]

Hello Tia,

We have checked your site. You have added 9 features in “Online Training Programs” section. We have notice you have added too much content in each features. You have added to much content in “Strength + Run” , “All Out Shred” features. That is why your all 9 featured box are showing big space. Kindly add same number of content or approximately same for all features boxes.
If you have any other issue please let us know.

Thank you.

[User Support]

你好 之勁 陳

請發送電子郵件給我們您的網站鏈接和wordpress登錄憑證在[email protected]。
我們的技術團隊將查看菜單類別的問題。

要知道如何使用側欄，請點擊下面的鏈接並蒐索側欄。給出了步驟。
https://luzuk.com/demo/multi-mobile-app/documentation/

謝謝

[User Support]

Hello
Yes it is possible
Go to dashboard > appearance > customize > additional css
Copy the code given below and paste it in the additional css text-box

.ht-slide-cap-title.animated.fadeInDown {
background-color: transparent;
}
.ht-slide-cap-desc {
background-color: transparent;
}

Then click on publish

Note: If you change the background color of the title / caption to transparent then you also might need to change the title color as well. This option is available in customizer already.
Goto dashboard > appearance > customize > home section > slider section
You will see the color options there.

Thank you

[User Support]

Hello John
Yes, you may use our full documentation on how to use the theme and customize it.
click on the link below to see the full documentation
https://luzuk.com/demo/tattoo-expert/documentation/
Thank you

[User Support]

Hello,
We got your issue and we have solved it. Kindly send us your your email id where you want updated theme.
Thank you.

[User Support]

Hello
We didn’t receive any mails from your side.
Kindly try again and send the website url and credentials on [email protected] . also tell us your mail ID here which you will use to send us the credentials then we will be able to find out your mail quickly.
Thank you

[User Support]

Hello Andy
Could you please mail us your website url and wordpress credentials on [email protected] ? our technical team could look into the issue.
Thank you

[User Support]

Hello Trevor
First you need to import the xml files that we will provide if you want to.
Then set the home page as static. Go to dashboard > setting > reading > set static home page > select home page > save settings
You will see a slider like it is on our demo theme.
Or you may try adding featured images on the slider post by going to dashboard > sliders > add new > set title / description / featured image > publish
repeat the adding featured image process again and you will see the images sliding
Thank you

[User Support]

Hello
The home page wont be able to modified using divi builder plugin but the inner pages could be modified using it.
Thank you

[User Support]

Hello
Kindly give access to your wordpress panel. Our technical team will look into it if its possible to do or not using it.
Or send us the plugin on [email protected] we will let you know the further details
Thank you

[User Support]

Hello
Could you please give us your website url Our technical team will look into the issue.
Thank you

[User Support]

Hello
Kindly send us your website url and wordpress log in credentials on [email protected]
Our technical team will look into this issue.
Thank you

[User Support]

Hello
Kindly give us all the details of the new section you want. Tell us where exactly you need the new section. How many posts you want on that section.
then we will let you know if its possible or not. This will also cost extra charges.
Thank you

[User Support]

Hello chokari
we tried resolving the issue but could not figure out what is causing the problem in customizer
So we switched the theme and activated a random theme and still the problem of customizer was there.
This might happen due to some changes in settings and due to so many plugins overlapping each others settings or this is a hosting issue
So you may contact your hosting provider for this issue to be resolved and another thing you could do is reinstalling your wordpress.
Which will eventually reset all the modified settings and then activate our theme on your website.
Thank you

[User Support]

hello chokri
We are working on it will let you know once its resolved.
Thank you

[User Support]

Hello Herve,
Could you share your site url and WordPress credential ? We will check your issue directly on that.
Thank You.

[User Support]

Hello Tony,
What exact issue you have ? Let us know. We will solve it.
Thank You.

[User Support]

Hello Jennifer,
We have checked your site. You have not set up “Home Page ” template to your current page. That is why your site haven’t seeing same as our demo site. Kindly set up it first. For that follow our theme documentation. http://luzuk.com/demo/negocio-business/documentation/
Go to “Home Page” menu of documentation.
Thank You.

[User Support]

Hello Geoff,
We have checked your site. slider running accurately. http://www.pcrepair.net.au/ . We have not see any of slider container problem there. You also check it once. If you have any other issue let us know.
Thank You.

[Author]

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