[User Support]

Hello Timothy,
We use “WooCommerce” plugin only to show products, we cannot edit or change any of its functionality. You may contact plugin support they can help you with this. Or you can search for WooCommerce Extensions from here https://woocommerce.com/products/.
Thank you.

[User Support]

Hello Connie,
Here is our theme step by step complete documentation link given below.
https://luzukdemo.com/demo/lz-fashion-ecommerce/documentation
Thank you.

[User Support]

Hello Vineet,
We have sent you an updated theme on your email id. Please check and use it.
Thank you.

[User Support]

Hello Anthony,
We have checked your site and contact form. You have already changed message text in black.
Thank you.

[User Support]

Hello Gora,
We have give you solutions about all your these points on your email id. Kindly check it.

Here is our theme’s step by step complete documentation link given below, you may follow it to set up your complete site same as our demo. It is very easy to understand.
https://luzukdemo.com/demo/cleaning-services/documentation/
Thank you.

[User Support]

Hello Mansoor,
Yes we will help you. What is your exact point about “Our Services” Section? Please explain us so we can help you with it.
Thank you.

[User Support]

Halo Bayu,
Kami telah mengirimi Anda file xml data demo di id email Anda. Silakan periksa.
Terima kasih.

[User Support]

Hola Technisolutions,
No hay ninguna opción para cambiar el color de fondo del lado izquierdo del control deslizante. Envíenos su identificación de correo electrónico donde podamos enviarle un asunto actualizado con esta opción.
Gracias.

[User Support]

Hello Bridget,
We haven’t received your email. Kindly share your site URL along with your WordPress credentials to our support email id: [email protected]. So we can directly check on that and help you with it.
Thank you.

[User Support]

Hello Ron,
Could you please share your site URL with us? So we can directly check on it.
Thank you.

[User Support]

Hello James,
To change the slider image and slider text follow the steps given below
Create Slider
Step 1. Go to Dashboard >> expert-lawyer-pro Slider
Step 2. Click on Add New button
Step 3. Add the slider name.
Step 4. Add the slider content.
Step 5. Add slider button link.
Step 6. Add slider button text.
Step 7. Add the featured image as a slider.
Step 8. Click on ‘update’ button at top right of page.

Here is our theme’s step by step complete documentation link given below, you may follow it to set up your complete site same as our demo. It is very easy to understand.
https://www.luzukdemo.com/demo/expert-lawyer/documentation
Thank you.

[User Support]

Hola Tecnisolutions,
Para cambiar el color de fondo del encabezado Vaya a Personalizar >> Configuración general >> Configuración general >> Color de fondo resaltado del encabezado.

Aquí está el enlace de la documentación completa paso a paso de nuestro tema que se proporciona a continuación, puede usarlo para personalizar su sitio. Es muy fácil de entender.
https://www.luzukdemo.com/demo/child-care-kindergarten/documentation
Gracias.

[User Support]

Hello Stefan,
Yes, it is possible to add the sidebar option in the single post page. Our technical team is working on this point. Kindly send us your email id where we can send you an updated theme.
Thank you.

[User Support]

Hello Amy,
We have checked your site and slider. Not all your slider images are of the same height. If you share your WordPress credentials with us on our support email id : [email protected]. Then we can set all the slider images to the same height and add your sliders.
Thank you.

[User Support]

Hello Joon,
Could you please share your site URL along with your WordPress credentials on our Support email id: [email protected]? We need your details to check how you added the embed code and what the exact issue is.
Thank you.

[User Support]

Hello Joon,
You can use this “WooCommerce” plugin https://wordpress.org/plugins/woocommerce/
Thank you.

[User Support]

Hello Amy,
We have checked your site https://www.southwestmidwives.com/ please use images of the same height for the slider.
Thank you.

• This reply was modified 1 month, 1 week ago by User Support.

[User Support]

Hello Caroline,
Could you please send us your email id? So we will send you demo XML file directly on that.
Thank you.

[User Support]

Hello Manuel,
Could you please share your site URL along with your WordPress credentials on our support email id: [email protected]? We need it to find out the exact issue.
Thank you.

[User Support]

Hello Stefan,
Could you please share your site URL with us? We can help you by checking your site.
Thank you.

[User Support]

Hello Stefan,
Do you want to add a sidebar to the “Sports section” single post page? We want to confirm about your point. Please tell us.
Thank you.

[User Support]

Hello Sarah,
We have checked your site. Kindly add this given css into your Customizer >> Additional css

.fl-row-bg-overlay .fl-row-content {
z-index: 0;
}
Thank you.

[User Support]

Hello Annichje,
Please send us an on our support email id : [email protected] or you can share your email id here with us. So we will send you an updated theme directly on it.
Thank you.

[User Support]

Hello Ashok,
Could you please share your site url with us? So we can check directly on that.
Thank you.

[User Support]

Hello Arunasala,
Sorry for the delay in response.
Customer satisfaction is our top priority and we are truly sorry that this has not been demonstrated to you.
Without your site’s url and credentials we cannot find your exact problem. We take additional charges only for the additional work. There is one more reason to ask to send email to our support email id, we can send you an updated theme there.
Thank you.

[User Support]

Hello Stefan,
To translate your site you may use any multi-language plugin. We recommend you the “GTtranslate” plugin (https://wordpress.org/plugins/gtranslate/) follow the installation instructions to use this plugin.
Thank you.

[User Support]

Hello Arunasala,
Could you please send us your site url along with your wordpress credentials on our support email id : [email protected] ? So we can directly check on it.
Thank you.

[User Support]

Hello Marie,
We have solved your sub menu issue. Kindly check your site with a hard refresh.
Thank you.

[User Support]

Hello Rui,
Kindly share your site URL along with your WordPress credentials(username and password) on our support email id: [email protected], so we will directly check on that.
Thank you.

[User Support]

Hello Fahad,
Could you please explain to us what your exact issue is? So we can understand it better.
Thank you.

[User Support]

Hello Arunasala,
Could you please explain to us in detail, what you exactly want to do. So we can understand it better and help you with it.
Thank you.

[User Support]

Hello Narasimha,
Could you please explain to us with any example screenshot, what you exactly want to do. So we can understand it better and help you.
Thank you.

• This reply was modified 2 months, 2 weeks ago by User Support.

[User Support]

Hello Narasimha,
You can add the “Phone number” field from Go to Dashboard >> Contact (“Contact Form 7” Plugin) >> Edit/add new >> click on “tel” tab >> Create “Phone number” field, check the screenshot given below
https://paste.pics/6cea9758a26c95cdf8514de521454aae
Thank you.

[User Support]

Hello Chan,
You can not change the structure and design of our theme. But we can add more sections same as “About Section” for you and we need to do lots of extra code for this. Please tell us how many sections you need to add like “About Section”, then we will tell you extra charges according to your requirement and time taken to complete it.
Thank you.

[User Support]

Hello Arianny,
To link a main menu to a home page section, please follow the steps given in the screenshot: https://paste.pics/927f655fc3294e2b85f4b87419218a6f
Thank you.

[User Support]

Hello Giorgio,
We have sent you demo data XML files for the theme bundle on your email id. Kindly check it.
Thank you.

[User Support]

Hello Arunasala,
There is no fixed shortcode for “Contact form 7”. It will generate after creating your form fields layout.
After Installing the “Contact Form 7” Plugin, Go to Dashboard Contact >> Add New (create your form fields) >> Save >> It will generate a “Shortcode” for your form. Please check the given screenshot : https://paste.pics/53b6dac8f0f6bb36eb992c90b0f4a28e
Thank you.

[User Support]

Hello Mitzi,
We are sending you a demo data XML file. Kindly download the file by using the link given below and import it. Before importing the demo data xml file please install and activate the “Contact Form 7” and “WooCommerce” plugins.

https://www.dropbox.com/s/8a45mmkt6p4cpod/privatetutor.WordPress.2021-07-05.xml?dl=0

Steps to import demo XML file:
Go to Dashboard-> Tools -> WordPress -> Install now -> Run Importer -> Choose file (Demo XML file) -> Upload file and import.
Thank you.

[User Support]

Hello Damir,
In our theme there is no option to have sidebar in a single post page, we have set default page (full width page) for this.
Thank you.

[User Support]

Hello Oksana,
There is no option to do this. But it is possible, and we can add the option for you, we need to custom work on that so you need to pay a small amount for this work only $3, link is made for $3. You may pay this amount using the link below.

Theme Changes

If you are ready to do this work and pay, then let us know and mail us on our support email id: [email protected], then we will send you an updated theme on your email id.
Thank you.

[User Support]

Hello Arianny,
Could you please explain to us in detail, what you exactly want to do on the home page sections. So we can understand it better.
Thank you.

[User Support]

Hello Mathias,
Could you please share your site URL with us? We need it to check your site.
Thank you.

[User Support]

Hello Marija,
Here is our “Private Tutor Pro” theme documentation link https://luzukdemo.com/demo/private-tutor/documentation/

[User Support]

Hello Arunasala,
Follow the steps given below to change/create the slider.
Step 1. Go to Dashboard >> Slider
Step 2. Click on Add New button
Step 3. Add the slider name.
Step 4. Add the slider content.
Step 5. Add slider button link.
Step 6. Add slider button text.
Step 7. Add the featured image as a slider.
Step 8. Click on ‘update’ button at top right of page.

You can use the “1400*675 px” size image for slider.

Here is our theme step by step complete documentation link given below, you may follow it to set up your site as our demo.
https://luzukdemo.com/demo/digital-marketing/documentation/
Thank you.

[User Support]

Merhaba Mehmet,
Lütfen bizden ne istediğinizi söyler misiniz?
Teşekkür ederim.

[User Support]

Ola Gil,
Você poderia, por favor, compartilhar a url do seu site conosco? Portanto, iremos verificar diretamente.
Obrigada.

[User Support]

Ola Gil,
Você poderia, por favor, compartilhar a url do seu site conosco? Portanto, iremos verificar diretamente.
Obrigada.

[User Support]

Hello Filipe,
Could you please share your site URL along with your WordPress credentials(username and password) on our support email id: [email protected] ? So we can directly check on that and help you.
Thank you.

[User Support]

Hello Jacquelyn,
We are sending you a demo data xml file. Kindly download the file by using the link given below and import it.
https://www.dropbox.com/s/weppkfxl58vmh6l/comingsoon.WordPress.2021-05-28.xml?dl=0
Steps to import demo
Go to Dashboard-> Tools -> WordPress -> Install now -> Run Importer -> Choose file (Demo xml file) -> Upload file and import.
Thank you.

[User Support]

Hello,
Could you please share your site URL along with your WordPress credentials(username and password) on our support email id: [email protected]? So we will directly check on that.
Thank you.

[User Support]

Hello Ahmed,
We have solved your cart issues. Kindly check your site and let us know.
Thank you.

[User Support]

Hello David,
Here we are sending you a demo data xml file. Kindly download the file by using link given below and import it.
https://www.dropbox.com/s/mzgiblr41q9zm3x/computerrepair.WordPress.2021-05-27.xml?dl=0

Steps to import demo
Go to Dashboard-> Tools -> WordPress -> Install now -> Run Importer -> Choose file (Demo xml file) -> Upload file and import.
Thank you.

[User Support]

Hello Rob,
We have tried to login into your site. But your given credentials are not working. Kindly send us the correct credentials on our support email id: [email protected]
Thank you.

[User Support]

Hello Piotr,
We have solved your overhanging content issue. Kindly check your site with a hard refresh and let us know.
Thank you.

[User Support]

Hello Piotr,
We have checked your site. Our technical team is working on this. We will give you an update as soon as possible.
Thank you.

[User Support]

Hello Francesco,
There are no options to change font size of slider contents. But we have sent you CSS on your email id to change it.
Thank you.

[User Support]

Hello Tia,
We have checked your site. Actually this is not our theme issue. One of your plugins conflicts with our theme, kindly check by deactivating your plugins.
Thank you.

[User Support]

Hello Alexandros,
Here we are sending you an example site: https://luzukdemo.com/demo/lz-restaurant/  see the homepage “Restaurant menu” section. Do you want to show your product categories on the homepage as shown in the example site instead of the “Featured products” section? Kindly let us know on our support email id : [email protected].
Or if you want anything else, please explain to us with any example site or screenshot exactly what you want.
Thank you.

[User Support]

Hello Yasir,
We have sent you a demo data xml file on your email id. Kindly check it.
Thank you.

[User Support]

Hello Jennifer,
We have tried to open your site but it is not working. Kindly send us the correct one.
Thank you

[User Support]

Hello Anthony,
We have checked your site. We need your WordPress credentials to check exact issue. Could you please share it with us on our support email id : [email protected] ?
Thank you.

[User Support]

Hello Anthony,
Could you please share your site URL with us? We will directly check on that.
Thank you.

[User Support]

Hello Sergio,
Sorry, but we can not provide call support. You can explain your point here or on our support email id : [email protected].
Thank you.

[User Support]

Hello Carmen,
We have sent you a demo data XML file to your email id [email protected], please check your email and use it,
Let us know if you need anything from our side.
Thank You

[User Support]

Hello Celina,
Do you want to add buttons on sliders that link to the inner page or anything else? Example see in the attached screenshot below. Kindly let us know.
https://paste.pics/5f1e6b696056a5bd10c8a9e525ab68ab
Thank you.

[User Support]

Hello Tawanah,
We have checked your site. Are you talking about the text over the slider image? And exactly which images display differently on mobile and table view? Kindly send us a screenshot.
Could you please share your WordPress credentials with us on our support email id : [email protected] ? We need it to check exact issue about hover colors on your site.
Thank you.

[User Support]

Hello Tawanah,
What you have exactly issues in Mobile and Tablet View? Let us explain with screenshots. Could you please share your site url with us? So we will directly check on that.
Thank you.

[User Support]

Hello Sergio,
You can not remove the links from home page services and date on blog section. If you share your site URL along with your WordPress credentials with us on our support email id: “[email protected]” ,then we can remove it for you. But we need to custom work on that so you need to pay a small amount for this work only $9, link is made for $3, pay the amount by adding 3 quantities. You may pay this amount using the link below.

Theme Changes

Thank you.

[User Support]

Hello Alexandro,
There is no option to add background image(Featured image) for inner page title in our theme. If you share your WordPress credentials with us on our support email id: “[email protected]” then we can add it for you. But we need to custom work on that so you need to pay a small amount for this work only $6, link is made for $3, pay the amount by adding 2 quantities. You may pay this amount using the link below.

Theme Changes

Thank you.

[User Support]

Hello Alexandro,
Do you want to add image to the background of the inner page? If yes then you may use our template “Page with background image” by following our theme step by step complete documentation link given below. Go to Documentation >> Inner pages >> Pages >> Page with background color.
https://luzukdemo.com/demo/expert-carpenter/documentation/
Thank you.

[User Support]

Hello Steven,
Could you please explain to us what you exactly want to do? So we can help you.
Thank you.

[User Support]

Hello Larry,
There is no “hero section” section in our theme. Could you please tell us exactly which Section’s default picture and text you want to change? So we can help you.
Thank you.

[User Support]

Hello Oscar,
We are sending you our theme step by step complete documentation link below. You may follow it to customize your site.
https://luzukdemo.com/demo/cleaning-services/documentation/
Thank you.

[User Support]

Hello Cindy,
Here we are sending you our theme step by step complete documentation link below. You may follow it to install and set up your complete theme same as our demo.
https://luzukdemo.com/demo/panadero-bakery/documentation/
Thank you.

[User Support]

Hello Erin,
There is no option to add customized page link for the Services. The services are coming from the Post type. You may add your contents for services from Go to Dashboard >> Services >> Add/Edit page >> Add your contents >> Update.
Thank you.

[User Support]

Hello Andrew,
Kindly change the font awesome icons at least once in every skill in the “My Skills section” and then publish it.
Thank you.

[User Support]

Hello Loren,
Yes, you may share example screenshots with us.
Thank you.

[User Support]

Hello Loren,
Could you please share your site url with us? We will directly check on it.
Thank you.

[User Support]

Hello Andrea,
The upload file limit is at least 8mb, please contact your hosting provider and ask them to increase the upload limit.
Thank you.

[User Support]

Hello Giselle,
Could you please share your site url with us? We will directly check on it.
Thank you.

[User Support]

Hello Sonali,
It is not possible to make the slider background image transparent.
Thank you.

[User Support]

Hello Valeh,
We have removed the white spaces surrounding your video section. Kindly check your site https://acolyst.com/.
Thank you.

[User Support]

Hello Valeh,
We need to check the css files of your theme. For that we need your both sites WordPress credentials . Could you please share it with us on our support email id : [email protected] ?
Thank you.

[User Support]

Hello Oleg,
We have added our theme on the webmaster tool. Now we are waiting for the webmaster result, please wait for a solution.
Thank you.

[User Support]

Hello Sonali,
There is no option to increase the limit for the Projects Section. But we will increase it for you, please tell us how much limit you want? For that we need your WordPress credentials along with site URL. You may share it on our support email id : [email protected]
Thank you.

[User Support]

Hello Joseph,
Could you please share your site URL with us? We will directly check on it.
Thank you.

[User Support]

Hello,
Yes, you may change transaction speed as you want. Go to wp-content >> theme >> expert-mechanic-pro >> template parts >> section-skill.php >> change slide speed.
Thank you.

[User Support]

Hello Yasir,
Our theme is given the option to show only categories, if you want to show subcategories, then we have to do extra code for that. So you need to pay a small amount for this work only $6.
Thank you.

[User Support]

Hello Loren,
There is no option to change the slider arrows location. But you can do it by adding the below css to your Additional css:
#ht-home-slider-section .bx-wrapper .bx-prev {
left: 2%;
top: 50%;
}
#ht-home-slider-section .bx-wrapper .bx-next{
right: 2%;
top:50%;
}

It is not possible to change the slider order. You can use any plugin for it.
Thank you.

[User Support]

Hello Nikolaos
We are sending you a demo data xml file. Kindly download the file from below link and import it.
https://www.dropbox.com/s/3jvvnapvib15np8/businessaccounting.WordPress.2021-03-24.xml?dl=0
Thank you.

[User Support]

Hello Valeh,
We have checked your site in Incognito mode and mobile. Video auto play is working properly. Kindly check it again with refresh and let us know.
Thank you.

[User Support]

Hello Oleg,
Could you please share your site url? Kindly share a screenshot where you have seen the data-vocabulary.org error.
Thank you.

[User Support]

Hello,
For checking exact issues and adding services properly as per you mentioned we need your correct credentials. Kindly send us the correct one. We are not able to login with given credentials.
Thank you.

[User Support]

Hello,
We checked your site https://research.acolyst.com/ on all desktop , tablet and mobile view. Video auto play is working properly. Kindly check again and let us know.
Thank you.

[User Support]

Bonjour Fawzi,
Pourriez-vous s’il vous plaît partager l’URL de votre site avec nous? Nous le vérifierons directement.
Merci.

[User Support]

Hello Valeh,
You may open menus and submenus in new tab by following the steps below
Go to Dashboard >> Appearance >> Menus >> click on “Screen Options” (At Top right) >> Select “Link Target” >> Click on the menus and select “Open link in a new tab” (select this option for all menus which you want to open in new tab) >> Save menu. See in the screenshot https://paste.pics/37fad6c3c4790f8ad873fe08a0fb0455
Thank you.

[User Support]

Hello Valeh,
We have removed the white spaces surrounding your video section on mobile view. Kindly check your site and let us know.
Thank you.

[User Support]

Hello Francis,
We have sent you a demo data xml file to your email id: [email protected]
Thank you.

[User Support]

Hello Valeh,
You can not set the menu and submenus to open in a new tab on click.
Thank you.

[Author]

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