Hello Joshua,
If you share your site url along with your wordpress admin credentials on our support email id: [email protected], then we will check it directly and find out the exact issue.
Thank you.
Hello Abelardo,
In order to provide you with the most accurate and efficient support, we kindly request that you share your site URL and WordPress admin credentials with us on our support email id: [email protected]. Once we receive the information, we will promptly begin our investigation and provide you with the necessary assistance.
Thank You.